Global Trends Australia

PRIVACY POLICY & TERMS OF SERVICE

PRIVACY POLICY & TERMS OF SERVICE GLOBAL TRENDS FORECASTER Pty Ltd has a firm commitment to privacy in accordance with the Privacy Amendment (Private Sector) Act 2000 AUSTRALIA This privacy policy covers all personal information that we may hold about you. Whenever we collect personal information from you we will do so in a lawful way. We will also advise you how and where to contact us. We may hold your email address; and other information provided to us from our own website during your purchases or sign ups. We will only disclose personal information in accordance with the Act, that is, we will only disclose that information that at the time of collection we advised you may be disclosed to others and we advised you of the purpose of such disclosure. (Such purpose shall include a related purpose or a purpose you may reasonably expect is related to the purpose of such disclosure), or we are required or permitted by law or the Act to disclose it. Social Media Policy We are following all community guidelines provided by META to keep community safe and ethical way while hosting our business on all social media platforms. Opt out At any time you may opt out of receiving any communications from us (other than as required for the operation of our business, e.g. regarding payment of your account). We will not provide information about you to third parties for their promotional purposes at anytime and that the main reason of using official website. Quality of information We will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date. “Cookie” technology is used in the EMI and Dog Lovers Show websites to improve the effectiveness of your use of our website and the services we offer. Cookie technology may be disabled or you can also stop cookies being sent to your computer but this will reduce the quality and level of service you will receive from our website. Any Personal information provided by you is stored securely on our database. Security We are committed to protecting your privacy and will take reasonable steps to ensure that the information we collect is protected from loss and misuse and from unauthorised access, modification and disclosure. Access to the information we hold Subject to any applicable exemptions under Privacy Act we will upon your request provide access to personal information (as defined in the Privacy Act) we hold about you by writing to “The Director” at the address below: All our services based all over the world but based in Australia, therefore all our consumer low will be linked to Australian consumer law acts and we follow all guidelines according to the acts in order to provide better service for our clients. Most of our services are in-person and we d provide range of services. Festivals and events Australians love their live experiences. From music, food and arts festivals to sports events, expos and conventions. New festivals and events pop up every year with great interest, but what happens when an event is cancelled or dramatically changes? Under the Australian Consumer Law (ACL), consumers have rights if a business fails to deliver what they promised. If a festival or event doesn’t go ahead or has major changes, you can seek a refund. It’s important that consumers know their rights and where to go for help. We have some tips to help you avoid losing money on festival and event tickets, and how to protect yourself. Before you buyDo your research Check the line-up acts, or stall holders’ social media accounts and official websites to confirm their attendance. Call the venue to confirm that the event is taking place and who the authorised seller of tickets is before deciding to purchase. Find out when tickets officially go on sale. If you see tickets on sale before the official date, be cautious as they could possibly be fake. Be wary of events that: have no venue announced only provide limited contact details have only tentative dates have unusual payment processes (such as no official ticketing agent, requesting cash only or bank transfers) have received lots of complaints or bad reviews online. Read the terms and conditions When you buy a ticket, you are entering into a contract with the company you bought it from. Your ticket has terms and conditions that explain what your ticket gives you, including refunds and compensation if something goes wrong or changes. A company cannot waive their responsibilities under the ACL. If you buy a ticket to a festival or event and it is either cancelled, or has a major change (such as a headlining act will not perform, the date changes or the venue changes to a location much further away), you are entitled to a refund of the ticket. This is regardless of whether the terms and conditions say so. Just like any other purchase, hold on to your receipts and ticket details. If something goes wrong, speak to the company where you bought your ticket first. For more information, check out the ACL guide to Consumer Guarantees. When buying Buy from authorised sellers and secure websites It’s safest to buy your tickets online through a reputable authorised seller, with a secure website. Make sure that ticket sellers who appear first in your online search result are actually the authorised ticket seller and not a reseller who has paid to be at the top of the search list. Use these helpful online safety tips: Get advice from family and friends who have bought from the seller, or check online forums, feedback and reviews from previous customers. Check that the organiser is a member of Live Performance Australia (LPA). LPA members must follow a code of practice for ticketing. If the seller claims to be a registered company, look up their Australian company number (ACN) on the Australian Securities & Investments Commission (ASIC) website. If they’re a registered business, look up their Australian Business Number (ABN) – visit the ABN lookup website At the checkout page, make sure the URL or web address starts with https: (instead of just http:) and look for a padlock symbol – this means the page is secure. If you choose the option of having your ticket sent by mail, choose to register it so you can track its delivery. Check the tickets for any restrictions- an authorised ticket seller and reseller is required to provide buyers with clear and accurate information. Check closely for any additional charges, such as membership fees, which could be ongoing. Look out for boxes that have been automatically ticked – these could be adding costs to your purchase. Be savvy if buying resale or second-hand tickets Tickets purchased from authorised sellers often restrict their resale or transfer. Promoters and venues can also have conditions of entry. If you buy from an unauthorised seller or reseller, you risk: being turned away at the venue not getting the seats you’ve selected not being made aware of certain conditions (for example, restricted view) not getting a ticket, or getting a fake one. Your rights to a refund or exchange may also be affected if the show is postponed or cancelled. Be wary of websites that ‘appear’ to be authorised ticket sellers. Fake ticketing websites may offer ticket lotteries or competitions, and these scams will often request additional payments or personal information to secure tickets. Remember, the ACL does not apply to private transactions between two people. If you buy from another person (consumer-to-consumer transaction), you will not be able to seek a refund if something goes wrong. Purchase your tickets with either a credit card or through a reputable payment service Pay with a credit card or payment service (such as PayPal) where possible. This will ensure that you have protection if anything goes wrong with the purchase as you may be able to seek a chargeback from your credit card company or the payment service. Notify your credit card provider immediately if you become aware of an unauthorised transaction on your account. Be aware that debit cards do not have the same level of protection as credit cards against fraudulent use. If something goes wrong What to do if something goes wrong If you suffer a financial loss (e.g. having to cancel flights or accommodation) because the event is cancelled or there’s a major change in the line-up, etc., contact your ticketing agent first. The ACL says that a business must provide the goods or service it advertised. If you are having trouble with refunds and you paid with a credit card or payment service (e.g. PayPal) then contact your credit card provider, bank or payment service immediately to seek a chargeback. You may still have rights under the Australian Consumer Law even if you are unable to resolve a dispute with the ticket seller. For more information you can contact your local Fair Trading or Consumer Affairs agency for help. If you have any questions about this privacy policy, any privacy related dealings with us or a possible breach of your privacy or would like further information about our information management practices, you can contact “The Manager” at the address below: The Director GLOBAL TRENDS FORECASTER Pty Ltd 126/12 Gregory St Westcourt, 4870 Queensland Australia [email protected] www.globaltrends.au www.globaltrendsforecaster.com Tel: +61 447682844 Email: [email protected]
PRIVACY POLICY & TERMS OF SERVICE GLOBAL TRENDS FORECASTER Pty Ltd has a firm commitment to privacy in accordance with the Privacy Amendment (Private Sector) Act 2000 AUSTRALIA This privacy policy covers all personal information that we may hold about you. Whenever we collect personal information from you we will do so in a lawful way. We will also advise you how and where to contact us. We may hold your email address; and other information provided to us from our own website during your purchases or sign ups. We will only disclose personal information in accordance with the Act, that is, we will only disclose that information that at the time of collection we advised you may be disclosed to others and we advised you of the purpose of such disclosure. (Such purpose shall include a related purpose or a purpose you may reasonably expect is related to the purpose of such disclosure), or we are required or permitted by law or the Act to disclose it. Social Media Policy We are following all community guidelines provided by META to keep community safe and ethical way while hosting our business on all social media platforms. Opt out At any time you may opt out of receiving any communications from us (other than as required for the operation of our business, e.g. regarding payment of your account). We will not provide information about you to third parties for their promotional purposes at anytime and that the main reason of using official website. Quality of information We will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date. “Cookie” technology is used in the EMI and Dog Lovers Show websites to improve the effectiveness of your use of our website and the services we offer. Cookie technology may be disabled or you can also stop cookies being sent to your computer but this will reduce the quality and level of service you will receive from our website. Any Personal information provided by you is stored securely on our database. Security We are committed to protecting your privacy and will take reasonable steps to ensure that the information we collect is protected from loss and misuse and from unauthorised access, modification and disclosure. Access to the information we hold Subject to any applicable exemptions under Privacy Act we will upon your request provide access to personal information (as defined in the Privacy Act) we hold about you by writing to “The Director” at the address below: All our services based all over the world but based in Australia, therefore all our consumer low will be linked to Australian consumer law acts and we follow all guidelines according to the acts in order to provide better service for our clients. Most of our services are in-person and we d provide range of services. Festivals and events Australians love their live experiences. From music, food and arts festivals to sports events, expos and conventions. New festivals and events pop up every year with great interest, but what happens when an event is cancelled or dramatically changes? Under the Australian Consumer Law (ACL), consumers have rights if a business fails to deliver what they promised. If a festival or event doesn’t go ahead or has major changes, you can seek a refund. It’s important that consumers know their rights and where to go for help. We have some tips to help you avoid losing money on festival and event tickets, and how to protect yourself. Before you buyDo your research Check the line-up acts, or stall holders’ social media accounts and official websites to confirm their attendance. Call the venue to confirm that the event is taking place and who the authorised seller of tickets is before deciding to purchase. Find out when tickets officially go on sale. If you see tickets on sale before the official date, be cautious as they could possibly be fake. Be wary of events that: have no venue announced only provide limited contact details have only tentative dates have unusual payment processes (such as no official ticketing agent, requesting cash only or bank transfers) have received lots of complaints or bad reviews online. Read the terms and conditions When you buy a ticket, you are entering into a contract with the company you bought it from. Your ticket has terms and conditions that explain what your ticket gives you, including refunds and compensation if something goes wrong or changes. A company cannot waive their responsibilities under the ACL. If you buy a ticket to a festival or event and it is either cancelled, or has a major change (such as a headlining act will not perform, the date changes or the venue changes to a location much further away), you are entitled to a refund of the ticket. This is regardless of whether the terms and conditions say so. Just like any other purchase, hold on to your receipts and ticket details. If something goes wrong, speak to the company where you bought your ticket first. For more information, check out the ACL guide to Consumer Guarantees. When buying Buy from authorised sellers and secure websites It’s safest to buy your tickets online through a reputable authorised seller, with a secure website. Make sure that ticket sellers who appear first in your online search result are actually the authorised ticket seller and not a reseller who has paid to be at the top of the search list. Use these helpful online safety tips: Get advice from family and friends who have bought from the seller, or check online forums, feedback and reviews from previous customers. Check that the organiser is a member of Live Performance Australia (LPA). LPA members must follow a code of practice for ticketing. If the seller claims to be a registered company, look up their Australian company number (ACN) on the Australian Securities & Investments Commission (ASIC) website. If they’re a registered business, look up their Australian Business Number (ABN) – visit the ABN lookup website At the checkout page, make sure the URL or web address starts with https: (instead of just http:) and look for a padlock symbol – this means the page is secure. If you choose the option of having your ticket sent by mail, choose to register it so you can track its delivery. Check the tickets for any restrictions- an authorised ticket seller and reseller is required to provide buyers with clear and accurate information. Check closely for any additional charges, such as membership fees, which could be ongoing. Look out for boxes that have been automatically ticked – these could be adding costs to your purchase. Be savvy if buying resale or second-hand tickets Tickets purchased from authorised sellers often restrict their resale or transfer. Promoters and venues can also have conditions of entry. If you buy from an unauthorised seller or reseller, you risk: being turned away at the venue not getting the seats you’ve selected not being made aware of certain conditions (for example, restricted view) not getting a ticket, or getting a fake one. Your rights to a refund or exchange may also be affected if the show is postponed or cancelled. Be wary of websites that ‘appear’ to be authorised ticket sellers. Fake ticketing websites may offer ticket lotteries or competitions, and these scams will often request additional payments or personal information to secure tickets. Remember, the ACL does not apply to private transactions between two people. If you buy from another person (consumer-to-consumer transaction), you will not be able to seek a refund if something goes wrong. Purchase your tickets with either a credit card or through a reputable payment service Pay with a credit card or payment service (such as PayPal) where possible. This will ensure that you have protection if anything goes wrong with the purchase as you may be able to seek a chargeback from your credit card company or the payment service. Notify your credit card provider immediately if you become aware of an unauthorised transaction on your account. Be aware that debit cards do not have the same level of protection as credit cards against fraudulent use. If something goes wrong What to do if something goes wrong If you suffer a financial loss (e.g. having to cancel flights or accommodation) because the event is cancelled or there’s a major change in the line-up, etc., contact your ticketing agent first. The ACL says that a business must provide the goods or service it advertised. If you are having trouble with refunds and you paid with a credit card or payment service (e.g. PayPal) then contact your credit card provider, bank or payment service immediately to seek a chargeback. You may still have rights under the Australian Consumer Law even if you are unable to resolve a dispute with the ticket seller. For more information you can contact your local Fair Trading or Consumer Affairs agency for help. If you have any questions about this privacy policy, any privacy related dealings with us or a possible breach of your privacy or would like further information about our information management practices, you can contact “The Manager” at the address below: The Director GLOBAL TRENDS FORECASTER Pty Ltd 126/12 Gregory St Westcourt, 4870 Queensland Australia [email protected] www.globaltrends.au www.globaltrendsforecaster.com Tel: +61 447682844 Email: [email protected]